Rainwater system FAQs

Most places take only 1 day to complete. Our fully trained installation teams are very efficient.

No, but we welcome you to witness your place being transformed. Our only requirement is access to a standard power socket. This could be an outdoor socket or an extension cord protruding from a window.

Yes. Our installation teams will correctly fall the spouting to provide the best amount of angle to efficiently exit your rainwater. Please consult your salesperson at the time of your free consultation on any specific requirements you may have.

No. We have dedicated scheduling personnel who will communicate install dates and anything else you may need to know.

Yes. We will always leave your place like it was when we arrived.

Your sales representative will confirm this when they call round, but if it is tagged as requiring scaffold, our Operations Team will liaise with you to get this done. If you are building a new house, your builder will generally arrange the scaffolding. Bear in mind that all scaffolding must be compliant with the Ministry of Business, Innovation & Employment standards.

To ensure you maintain your warranty and gain the maximum benefits from your choice of rainwater goods, it is important that you follow our care and maintenance instructions. Wash naturally unwashed areas at least every 6 months, remove debris from gutters every 6 months, and clear any build-up of salt deposits or other contaminants when you notice them.